Thank you for shopping at YourSkinFun. We are committed to providing reliable shipping services and ensuring that your order reaches you as quickly as possible.

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1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed slightly.

Customers will receive a shipping confirmation email once the order has been dispatched.

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2. Shipping Time

Shipping times may vary depending on the destination and the shipping carrier.

Estimated delivery times:

• United States: 7–15 business days
• Europe: 7–15 business days
• Asia: 5–12 business days
• Other countries: 10–20 business days

Please note that these delivery times are estimates and may vary due to customs clearance, weather conditions, or other logistical factors.

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3. Shipping Fees

Shipping fees are calculated at checkout based on the shipping destination and order weight.

Occasionally, we may offer free shipping promotions for certain regions or order amounts.

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4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can track the status of your shipment through the shipping carrier’s tracking system.

Please allow 24–72 hours for tracking information to update after shipment.

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5. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other fees depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

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6. Incorrect Address

Please make sure that the shipping address you provide is accurate and complete.

We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible before the order is shipped.

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7. Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact our support team.

We will assist you in contacting the shipping carrier and resolving the issue as quickly as possible.

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8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of receiving the package.

Please include:

• Order number
• Photos of the damaged product
• Photos of the packaging

This will help us resolve the issue quickly.

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9. Contact Information

If you have any questions about shipping, please contact us:

Contact Person: David Chen
Phone: 18635609801
Email: sanliujiuwangluo@gmail.com

Company Address:
Jincheng Sanlujiu Network Technology Co., Ltd.
Beishidian Town
Jincheng City, Shanxi Province