Refund & Return Policy
At YourSkinFun, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Please read the following policy carefully regarding returns, refunds, and exchanges.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The return request must be submitted within 14 days of receiving the order.
- The item must be unused, unopened, and in its original packaging.
- The product must be in the same condition as when it was received.
Due to hygiene and safety reasons, opened or used skincare and beauty products cannot be returned unless they are defective or damaged.
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used skincare or cosmetic products
- Items damaged due to misuse
- Products purchased during special clearance or final sale
3. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of receiving the order.
Please provide:
- Order number
- Photos of the product
- Photos of the packaging
After verification, we may offer:
- A replacement product, or
- A full or partial refund.
4. Return Process
To request a return, please contact our customer support team first.
Provide the following information:
- Order number
- Reason for return
- Photos if applicable
Once your return request is approved, we will provide instructions for returning the item.
Please do not send items back without prior authorization.
5. Return Shipping
Customers are responsible for the return shipping cost unless the product is defective or an incorrect item was sent.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
6. Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.
If approved, the refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
7. Order Cancellation
Orders may be canceled before they are shipped.
If the order has already been shipped, it will need to follow the standard return process.
8. Contact Information
If you have any questions about our Refund & Return Policy, please contact us:
Contact Person: David Chen
Phone: 18635609801
Email: sanliujiuwangluo@gmail.com
Company Address:
Jincheng Sanlujiu Network Technology Co., Ltd.
Beishidian Town
Jincheng City, Shanxi Province
China